Quick Summary: You can cancel your MarrowMind subscription at any time. Cancellation takes effect at the end of your current billing period — you keep access until then. Refunds are handled through the platform you used to purchase (Apple App Store, Google Play, or our website via Stripe). Our support team responds within 24 hours on business days.

1. Cancellation

You can cancel at any time — no penalties, no cancellation fees.

All MarrowMind subscriptions are set to auto-renew. You may cancel at any time before the next renewal date. Upon cancellation, your subscription remains active through the end of the current paid billing period, and you will not be charged again.

How to cancel depends on where you subscribed:

📱 App Store (iOS): Open iPhone/iPad Settings → tap your name → Subscriptions → select MarrowMind → tap Cancel Subscription. Apple requires cancellation at least 24 hours before the renewal date to avoid being charged for the next period.

🤖 Google Play (Android): Open the Google Play Store app → tap your profile icon → Payments & Subscriptions → Subscriptions → select MarrowMind → Cancel subscription. Google requires cancellation at least 24 hours before the renewal date.

🌐 MarrowMind Website (Stripe): Email here-to-support@marrowmind.com with the subject "Cancellation Request" and your account email. We will cancel your subscription and confirm within 24 hours.

2. Refunds

Refund eligibility and processing depends on where you made your purchase. MarrowMind subscription charges are processed by third-party platforms — Apple, Google, or Stripe — and each platform has its own refund policy.

2.1 Apple App Store Purchases

Refunds for App Store purchases are handled exclusively by Apple. Empire Eats Games LLC does not process App Store refunds directly.

To request a refund from Apple:

Apple typically processes refund decisions within 48 hours. Refunds are subject to Apple's refund policy and may be issued at Apple's sole discretion.

2.2 Google Play Purchases

Refunds for Google Play purchases are handled by Google. Empire Eats Games LLC does not process Google Play refunds directly.

To request a refund from Google:

Google typically allows refunds within 48 hours of the initial purchase or renewal for subscriptions. Subsequent refunds are at Google's discretion per their refund policy.

2.3 Website Purchases via Stripe

For subscriptions purchased through our website (marrowmind.com), billing is managed by Stripe, Inc., our payment processor. You may request a refund directly from us.

To request a refund for a web purchase: Email here-to-support@marrowmind.com with the subject "Refund Request" within 14 days of the charge. Include your account email and the date of the charge. We will respond within 24 hours on business days.

Our refund considerations for web purchases:

We are required by applicable consumer protection laws to provide refunds in certain circumstances. These statutory rights are not affected by this policy.

3. Billing Errors

If you believe you have been charged incorrectly or more than once, contact us immediately at here-to-support@marrowmind.com. Billing errors are treated with urgency and will be corrected promptly. We aim to resolve all billing disputes within 2 business days.

4. Free Trials

If you cancel a free trial before it ends, you will not be charged. If a free trial converts to a paid subscription and you were not aware, contact us within 7 days and we will issue a full refund, no questions asked.

5. What Happens After Cancellation

6. Subscription Processor Information

MarrowMind subscriptions are processed and managed by the following platforms:

7. Contact Us

For cancellation, refund requests, or billing questions, our support team is here to help: